ZongBet Privacy Policy – How We Protect Your Data as a Pakistani Player

1. Introduction

This Privacy Policy applies to the ZongBet website at zongbet.app, its associated mobile applications and all services provided under the ZongBet brand. It explains how ZongBet collects, processes, stores and protects the personal data of registered members and visitors who are based in Pakistan or who access the platform from a Pakistani IP address.

ZongBet is committed to handling your personal data responsibly, transparently and in accordance with its obligations under applicable data protection principles. The platform processes all personal data and financial transactions exclusively in Pakistani Rupees (PKR), and the data practices described in this policy reflect the specific needs and context of Pakistani users.

By registering an account on ZongBet or by continuing to use the platform following any update to this policy, you acknowledge that you have read and understood these privacy practices. If you do not agree with any aspect of this policy, please stop using ZongBet and contact support at support@zongbet.app to request account closure and data deletion.

2. Data We Collect

ZongBet collects only the personal data that is necessary to operate your account safely, process your PKR transactions and comply with our legal obligations. We do not collect data speculatively or for undefined future purposes. The categories of data ZongBet may collect include:

ZongBet does not collect your full payment card number, full IBAN or full CNIC number beyond what is needed for identity verification. Financial identifiers are stored in tokenised or partially masked format wherever technically possible. ZongBet does not collect biometric data.

3. How We Use Your Data

ZongBet uses the personal data it collects for the following specific purposes, and for no others without your prior consent:

• Account management: Creating and maintaining your ZongBet account, verifying your identity and age, and managing your PKR wallet balance.
• Transaction processing: Processing PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard, and maintaining accurate records of all transactions.
• Platform security: Detecting and preventing fraud, money laundering, account takeovers, bot activity and other security threats. ZongBet's automated systems monitor account behaviour for anomalies consistent with fraudulent activity.
• Legal compliance: Fulfilling ZongBet's obligations under applicable anti-money laundering (AML), Know Your Customer (KYC) and responsible gaming regulations, and responding to lawful requests from Pakistani regulatory or law enforcement authorities.
• Customer support: Responding to your queries, resolving disputes and processing responsible gaming requests such as deposit limits and self-exclusion.
• Service improvement: Analysing anonymised aggregated usage data to improve the performance, user experience and game library of the ZongBet platform. This analysis never targets individual accounts.
• Marketing communications: Sending you information about ZongBet promotions, bonuses and new game launches — but only if you have given your consent to receive such communications. You can withdraw consent at any time via your account settings or by contacting support.
• VIP Club management: Tracking your loyalty points, tier status and cashback eligibility within the ZongBet VIP Club programme.

4. Legal Basis for Processing

ZongBet processes your personal data only where it has a lawful basis to do so. The legal bases ZongBet relies on are:

• Contractual necessity: Processing your data is necessary to fulfil ZongBet's contractual obligations to you as a registered member — including account operation, transaction processing and support provision. Without this processing, ZongBet could not provide you with the service.
• Legal obligation: ZongBet is required by law to process certain data for AML checks, KYC verification and age verification. This processing is non-optional and cannot be refused by members.
• Legitimate interest: ZongBet processes certain data on the basis of its legitimate interests in operating a secure, fraud-free platform — including security monitoring, platform analytics and responsible gaming compliance. ZongBet has assessed these legitimate interests against your privacy rights and concluded they are proportionate.
• Consent: Where ZongBet processes your data for marketing communications or optional platform features, it relies on your explicit consent. You can withdraw this consent at any time without affecting your account status.

5. Sharing Your Data

ZongBet does not sell, rent or trade your personal data to any third party. ZongBet shares your data with third parties only in the following limited and controlled circumstances:

• Payment processors: ZongBet shares the minimum data necessary with Easypaisa, JazzCash, NayaPay, SadaPay, banking institutions and card payment processors to complete your PKR transactions. These parties act as data processors under ZongBet's instructions and are contractually bound to handle your data securely.
• Game technology providers: Game content on ZongBet is supplied by licensed third-party game providers. These providers may receive anonymised technical data (such as session tokens) necessary to serve games, but do not receive your personal identity or financial data.
• KYC verification services: ZongBet uses reputable identity verification service providers to assist with CNIC verification and age checks. These services process your data solely for the purpose of verification and are bound by strict data processing agreements.
• Legal and regulatory authorities: ZongBet will disclose personal data to Pakistani law enforcement, regulatory bodies or courts where it is legally compelled to do so by a valid legal order, or where ZongBet reasonably believes disclosure is necessary to prevent fraud, money laundering or serious harm.
• Business continuity: In the event of a merger, acquisition or restructuring of ZongBet's business, member data may be transferred to a successor entity. ZongBet will notify affected members in advance of any such transfer.

6. Cookies & Tracking Technologies

ZongBet uses cookies and similar tracking technologies on its website to support the platform's operation, improve user experience and, where you have given consent, to personalise content. The types of cookies ZongBet uses include:

• Essential cookies: These are necessary for ZongBet to function — they maintain your login session, remember your PKR wallet state and ensure security features operate correctly. These cookies cannot be disabled without preventing core platform functionality.
• Performance cookies: These collect anonymised data about how members use the ZongBet platform — which pages are visited most, how long sessions last and where errors occur. This data helps ZongBet improve the platform experience. No individual account is identifiable from this data.
• Functional cookies: These remember your platform preferences — such as language settings, game filter preferences and notification settings — so you do not have to re-enter them each session.
• Marketing cookies: These are used only if you have given consent and help ZongBet show you relevant promotional content within the platform. You can withdraw consent for marketing cookies at any time via your account settings or the cookie preference centre.

You can manage your cookie preferences at any time through the ZongBet cookie settings panel, accessible from the footer of the website. Please note that disabling essential cookies will impair or prevent your use of the ZongBet platform.

7. Data Security

ZongBet takes the security of your personal data and PKR transaction records seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ZongBet's servers
• Encryption of sensitive data at rest in ZongBet's database systems
• Two-factor authentication (2FA) available to all ZongBet account holders for additional login security
• Access controls that restrict internal ZongBet staff access to member data on a strict need-to-know basis
• Regular security audits and penetration testing of ZongBet's platform infrastructure
• Automated monitoring systems that flag unusual login activity and transaction patterns for human review
• Tokenisation and partial masking of payment identifiers so that full financial details are never stored in a recoverable plain-text format

Despite these measures, no digital platform can guarantee absolute security against all possible threats. ZongBet strongly recommends that members protect their own accounts by using a strong, unique password, enabling 2FA, and never sharing their login credentials with any other person. If you suspect that your ZongBet account has been accessed without your authorisation, contact support immediately via live chat.

8. Data Retention

ZongBet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal or regulatory obligations. Specific retention periods applied by ZongBet are as follows:

• Account data (name, contact details, CNIC information): Retained for the duration of your active ZongBet membership and for a minimum of five years following account closure, in accordance with applicable AML and record-keeping requirements.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of five years following each transaction, as required for financial compliance purposes.
• KYC verification documents (CNIC copies, address verification): Retained for the duration of your account plus five years following closure.
• Customer support communications: Retained for three years from the date of each communication, to support dispute resolution and quality assurance.
• Marketing consent records: Retained for as long as you are a ZongBet member and for two years following account closure or withdrawal of consent, whichever is later.
• Technical data (server logs, IP addresses): Retained for 12 months in rolling logs, after which they are automatically purged.

When retention periods expire, ZongBet securely deletes or anonymises the relevant data so that it can no longer be linked to any individual. You may request early deletion of your data subject to the conditions set out in Section 9 below.

9. Your Rights Over Your Data

As a ZongBet member, you have the following rights in relation to your personal data. ZongBet will act on all valid requests within 30 days of receipt:

To exercise any of these rights, contact ZongBet's data team at support@zongbet.app with the subject line "Data Rights Request" and your registered email address and full name. ZongBet may need to verify your identity before acting on the request. Please note that the right to erasure cannot override ZongBet's legal obligations to retain certain data for AML and KYC compliance purposes — in such cases, ZongBet will explain exactly which data must be retained and why.

10. Children's Privacy

ZongBet's services are strictly for adults aged 18 years and over. ZongBet does not knowingly collect any personal data from persons under the age of 18. If ZongBet becomes aware that a person under 18 has registered an account or provided personal data, it will immediately close that account, delete the associated data and, where applicable, return any deposit made by that person.

Parents and guardians who believe that a minor may have accessed ZongBet are urged to contact us immediately at support@zongbet.app. ZongBet will investigate all such reports promptly and take appropriate action without delay. For guidance on protecting children from accessing gambling platforms, please visit our Responsible Gaming page.

11. Third-Party Links

The ZongBet platform does not include links to external websites as a matter of policy. However, game content provided by third-party game suppliers may occasionally contain references or links to the game supplier's own platform or documentation. ZongBet has no control over the privacy practices of third-party game suppliers' own websites and is not responsible for the content, data practices or privacy policies of those external destinations.

If you follow a link from a game interface to an external website, ZongBet recommends that you review that website's own privacy policy before providing any personal data.

12. Updates to This Privacy Policy

ZongBet may update this Privacy Policy at any time to reflect changes in its data practices, changes in applicable law or changes to the ZongBet platform. When material changes are made to this policy, ZongBet will notify all registered members by email using the address associated with their ZongBet account, and will display a prominent update notice on the platform homepage for a minimum of 14 days.

The date at the top of this policy reflects when it was last updated. ZongBet recommends that members review this policy periodically. Continued use of ZongBet following notification of a policy update constitutes acceptance of the revised policy. If you do not agree with the updated policy, you must stop using ZongBet and contact support to close your account.

13. Contact ZongBet About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how ZongBet handles your personal data, please get in touch using the following channels. All privacy queries are handled by a dedicated team member and are treated with the highest level of confidentiality.

For questions about responsible gaming or to apply a self-exclusion or deposit limit on your ZongBet account, please visit our dedicated Responsible Gaming page, which is available at all times regardless of your account status.